Privacy Policy

How we collect, use, and protect your information

Last updated: January 1, 2024

1. Introduction

Welcome to Jubtix ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online learning platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Enroll in courses
  • Contact us for support
  • Subscribe to our newsletter
  • Participate in surveys or feedback forms

This information may include:

  • Name and contact information (email, phone number)
  • Billing and payment information
  • Educational background and professional information
  • Course progress and completion data
  • Communications with our support team

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and maintain our educational services
  • Process payments and manage your account
  • Deliver course content and track your progress
  • Communicate with you about your courses and account
  • Provide customer support and respond to inquiries
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure platform security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, such as:

  • Payment processors
  • Email service providers
  • Analytics services
  • Customer support tools
  • Cloud hosting providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data
  • Secure server infrastructure
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:

  • Remember your preferences and login information
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Improve our services and user experience

You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our platform.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: